In case of the item being damaged, the customer needs to immediately note the damage on delivery from UPS or FEDEX and advise SpecialNeedsVehicles to determine where the damage occurred, jointly we would make a claim on the shipper and we would replace the product, we would request digital photos of the box and damage to the ramp. We would arrange shipment of the damaged item back to SpecialNeedsVehicles at our expense. SpecialNeedsVehicles will issue an RA# (Return Authorization Number).
If defective we would want an explanation and/or photos of the defect and we would replace at our expense, including shipping the defective one back to us. SpecialNeedsVehicles will issue an RA# (Return Authorization Number).
If it is a case where the size chosen was too short or too long, we could receive the return and credit it against the replacement ramp, but return shipping would be at customer's expense. The customer needs to obtain a RA# (Return Authorization Number).
For any other reason other than damage, defect, or substitution return shipping cost is a customer's expense, and we have a 25% restocking charge. These ramps are commodity type items and everyone should be very familiar with what they are receiving. If they decide to return them it would typically be because they had purchase remorse and I can't be responsible for that. The customer needs to obtain a RA# (Return Authorization Number).